Whether you have a question about our products, need to track an order, or have any other request, your message is important to us. Fill out the form and our team will get back to you quickly, usually within 24 business hours.
Payment
What payment methods do you accept?
We accept a wide range of payment methods to offer you a simple and flexible experience: Visa, Mastercard, PayPal, Apple Pay, Google Pay, TWINT, and Shop Pay. All your payments are protected and fully secure.
Delivery & Timeframes
What are the delivery times?
Our delivery times vary between 5 and 10 business days thanks to our partner DHL, renowned for its international reliability. Each piece of jewelry is carefully prepared before shipping to guarantee fast and safe delivery.
How can I track my order?
As soon as your order is shipped, you will receive a tracking link by email to track your package in real time. You can also check the status of your order at any time via your customer account by clicking here .
Our customer service team remains at your disposal for any questions.
How can I track my order?
Once your order is confirmed, you will receive a confirmation email. If you don't see it, please check your spam or junk mail folder.
Products & Quality
What materials are your jewelry made of?
Odyss jewelry is made from durable and hypoallergenic materials, carefully selected for their strength and comfort.
We mainly offer creations in 925 silver, a precious metal known for its fineness and longevity, as well as in stainless steel or resistant alloys depending on the collections.
Each piece is designed to accompany your daily life without tarnishing or irritating the skin.
Are your jewelry pieces suitable for sensitive skin?
Yes, our jewelry is designed to suit all skin types, even the most sensitive.
The majority of our pieces are made from hypoallergenic materials, without nickel or irritating substances.
If you have any particular sensitivities, we invite you to consult the detailed product sheet for each piece of jewelry to verify its exact composition.
Are your jewelry pieces water-resistant?
Yes, many of our models are water-resistant . They can be worn without worry in the rain, while washing your hands, or in everyday life.
However, to preserve their shine and durability , we advise you to avoid prolonged immersion, especially in the sea , in swimming pools , or under hot showers , which can alter the finishes in the long term.
Are your collections permanent?
No. Our collections are designed like journeys. Some are limited in time , others in quantity . Once the stock is depleted, these pieces generally do not return.
Ethics & Sustainability
What commitments are you making to sustainability?
At Odyss , each piece of jewelry is the result of a rigorous selection process.
We only collaborate with partners who can meet our requirements in terms of quality , durability and respect for materials .
Our pieces are tested in-house , and some upcoming collections will be produced in limited quantities to avoid unnecessary overproduction.
We also favour recyclable packaging and minimize the use of plastic as much as possible.
In the longer term, our ambition is to strengthen this approach through handcrafted collections like Odyss Horizon , designed in collaboration with local designers and independent workshops .
Do your products comply with safety standards?
Yes. All Odyss jewelry is carefully tested to ensure it does not contain harmful substances, such as lead or nickel , beyond regulatory limits.
Safety and everyday comfort are among our essential priorities, so that every piece can be worn with complete confidence.
About the brand
Where are you based?
Odyss is a Swiss brand, born between lakes and mountains.
Our collections are designed in Switzerland , with meticulous attention to detail and elegance. The jewelry is then shipped from various partner warehouses , depending on the manufacturing location and availability.
Our mission: to offer accessible , refined jewelry imbued with a sense of travel .
How can I contact you?
For any questions, our customer service team is available to assist you.
Write to us at team@odyss.ch — we usually respond within 24 to 48 hours (business days) .
Because every message matters, we take the time to respond to each one carefully.
Can I return a piece of jewelry?
Yes. You have 14 days after receipt to return a piece of jewelry if it does not suit you.
It must be unworn , in perfect condition , and returned in its original packaging .
Before returning any item, please contact us at team@odyss.ch to receive detailed instructions and ensure smooth processing of your request.
My jewelry arrived damaged, what should I do?
We are sincerely sorry for this inconvenience.
Please write to us at team@odyss.ch attaching a clear photo of the jewelry in question, as well as your order number .
We will do what is necessary to quickly offer you a suitable solution : exchange or refund.
